Privacy Policy
Effective Date: 23/09/2026
Last Updated: 23/09/2026
At True Finserv, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process and share information when you visit or use our website, submit a loan enquiry, apply for a loan, contact us, or use any of our services.
By using this website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to information collected through the True Finserv website, including information submitted through:
- Loan application and enquiry forms
- Contact forms
- Eligibility forms
- WhatsApp, phone or email enquiries initiated through our website
- Other online interactions with True Finserv
This policy should be read together with our Terms & Conditions and other applicable policies displayed on our website.
2. Information We May Collect
Depending on the service or enquiry you submit, we may collect information such as:
Personal Information
- Full name
- Mobile number
- Email address
- City and location information provided by you
- Age or date of birth, where required
- Identity and address details
Financial and Employment Information
When relevant to a loan enquiry, we may collect information such as:
- Monthly income
- Employment type
- Business or professional details
- Existing monthly EMIs or financial obligations
- Required loan amount
- Loan type and purpose
- Information relevant to understanding repayment capacity
Loan and Supporting Documents
Depending on the loan category and lender requirements, you may be asked to provide documents such as:
- PAN
- Aadhaar or other identity/address proof
- Salary slips
- Bank statements
- Income Tax Returns
- Financial statements
- GST or business-related documents
- Business registration documents
- Property-related documents
- Vehicle-related documents
- Education-related documents
- Other documents requested for the relevant loan process
You should provide only information that is reasonably necessary for the relevant enquiry or application.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs or similar technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate usage information
- Referring website or source
- Date and time of access
- Website interaction information
This information may be used for website security, performance monitoring, analytics and improving the user experience.
4. How We Use Your Information
We may use the information you provide for purposes including:
- Understanding your financial or loan requirement
- Responding to your enquiry
- Contacting you regarding the enquiry you submitted
- Assessing the information provided for potential loan options
- Helping you explore suitable financing solutions
- Communicating information about applicable loan products or services
- Coordinating documentation and application-related communication
- Assisting with the application process
- Communicating with applicable lenders or financial service providers where necessary for your enquiry
- Improving our website, services and customer experience
- Maintaining records related to enquiries and applications
- Preventing fraud, misuse or unauthorized activity
- Complying with applicable legal and regulatory requirements
- Protecting our rights, systems and users
Submitting an enquiry does not by itself guarantee loan approval, sanction or disbursement.
5. Sharing of Information
True Finserv may share information with third parties only where reasonably necessary for the purposes described in this Privacy Policy or where required or permitted by applicable law.
Depending on your enquiry, information may be shared with:
Lenders and Financial Service Providers
Where appropriate to process or explore your loan requirement, the information you provide may be shared with applicable banks, NBFCs, lenders, financial institutions or other financing partners.
Such entities may independently evaluate your application according to their own eligibility criteria, policies and terms.
Service Providers
We may use third-party service providers that assist us with:
- Website hosting
- Website maintenance
- CRM and enquiry management
- Communication services
- Analytics
- IT and security
- Form processing
- Customer support
These service providers may process information only for the services they provide to us and subject to applicable contractual or legal requirements.
Legal and Regulatory Requirements
We may disclose information where required to do so by applicable law, regulation, court order, governmental authority or lawful request, or where reasonably necessary to protect our legal rights, users or systems.
6. Loan Application and Lender Processing
True Finserv may assist users in exploring financial solutions. Depending on the nature of the service and the applicable arrangement, True Finserv may act as an intermediary, consultant, referral partner, DSA or service facilitator and may not itself be the lender.
The final decision regarding loan approval, interest rate, sanctioned amount, tenure, fees, eligibility, documentation and other terms rests with the applicable lender.
Information submitted through this website may therefore be used to facilitate communication between you and relevant financing providers.
You should review the privacy practices and terms of any lender or third party before proceeding with an application through that party.
7. Consent and Communication
By submitting an enquiry or application through our website, you may be contacted using the information you provide, including through:
- Phone calls
- SMS
- Other communication methods you have provided or enabled
Such communication may relate to your enquiry, requested services, application status, documentation or relevant financial solutions.
Where consent is required by applicable law for a particular type of processing or communication, we will seek or rely on the applicable legal basis as required.
You may contact us to withdraw consent for processing where withdrawal is legally available. Withdrawal of consent may affect our ability to provide certain services or continue processing an enquiry.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Understand how visitors use the website
- Measure website performance
- Improve user experience
- Support website security
- Provide relevant communication or marketing, where applicable
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where required, applicable cookie or consent mechanisms may be presented to you separately.
9. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your personal information, account details and devices.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfil the purposes for which it was collected
- Handle your enquiry or application
- Maintain appropriate business and transaction records
- Meet legal, regulatory, accounting or reporting requirements
- Resolve disputes
- Prevent fraud or misuse
- Protect our legitimate business interests
The period for which information is retained may vary depending on the nature of the information, the purpose for which it was collected and applicable legal or contractual requirements.
Where personal information is no longer required and there is no lawful reason to retain it, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
11. Your Rights
Subject to applicable law and the relevant implementation requirements, you may have rights relating to your personal information, including rights to:
- Request information about the personal data being processed
- Request correction of inaccurate or incomplete information
- Request deletion or erasure where legally applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the processing of your personal information
- Exercise other rights available under applicable data protection law
To exercise a right or raise a privacy-related request, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before responding to certain requests.
12. Accuracy of Information
You are responsible for providing accurate, complete and up-to-date information.
If any information you have provided changes or is incorrect, please contact us so that appropriate corrections can be made where applicable.
13. Third-Party Websites and Links
Our website may contain links to websites, applications or services operated by third parties, including lenders and other financial service providers.
True Finserv does not control the privacy practices of third-party websites.
We encourage you to read the privacy policy and terms of any third-party website or service before providing personal information to them.
14. Children’s Privacy
Our website and loan-related services are intended for adults and are not directed toward children.
We do not knowingly seek to collect personal information from children in connection with loan applications or financial services.
If you believe that information relating to a child has been submitted to us improperly, please contact us so that we can review the matter and take appropriate action where required.
15. International Data Processing
Certain technology, hosting, analytics or service providers used by True Finserv may process information from locations outside India.
Where personal data is processed or transferred outside India, such processing will be subject to applicable law and contractual or other safeguards as required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
17. Grievance Redressal and Privacy Contact
For any question, request, complaint or grievance relating to your personal information or this Privacy Policy, please contact:
True Finserv
Email: costumercare@truefinserv.com
Phone: +919211470808
Address: WZ -187 FIRST FLOOR OPP METRO PILLAR NO 664 SHOE MARKET UTTAM NAGAR NEW DELHI – 110059
Grievance Contact / Officer: [Name or Designation, if applicable]
We will review and respond to privacy-related requests in accordance with applicable law and our internal procedures.
18. Important Loan Disclaimer
True Finserv provides information and assistance to help customers explore suitable financial solutions.
Loan approval, interest rate, sanctioned amount, tenure, fees, eligibility, documentation requirements and other terms are determined by the applicable lender based on its policies, assessment and applicable requirements.
Submitting an enquiry or application through the True Finserv website does not guarantee approval, sanction or disbursement of a loan.
Customers should independently review the applicable lender’s terms, conditions, charges and privacy practices before proceeding.